Shipping policy

Last updated: 30 July 2026

At PopBricks, we aim to dispatch and deliver every order as quickly and reliably as possible.

This Shipping Policy explains our dispatch process, estimated delivery timelines, courier partners and how we handle delays or delivery problems.

Where We Ship

PopBricks currently ships orders across India.

Delivery availability may depend on whether our courier partners service your postal code.

At this time, we do not offer international shipping.

Order Processing and Dispatch

Orders are normally processed and dispatched within one business day after successful order confirmation.

Orders placed on Sundays, public holidays or outside normal operating hours may be processed on the next business day.

Dispatch may occasionally take longer due to:

  • High order volumes;

  • Product availability;

  • Payment verification;

  • Address verification;

  • Public holidays;

  • Operational disruptions; or

  • Other circumstances beyond our reasonable control.

Once your order has been dispatched, you will receive tracking information through email, SMS, WhatsApp or another contact method provided during checkout.

Courier Partners

We primarily ship orders through:

  • Blue Dart;

  • Delhivery; and

  • Other reliable courier partners where required.

The courier partner for an order is selected based on the delivery location, product availability, serviceability and operational requirements.

Customers cannot always select a specific courier partner.

Estimated Delivery Time

Most orders are delivered within 2–4 business days after dispatch.

This is an estimated delivery timeline and not a guaranteed delivery date.

Some locations, including remote or less serviceable postal codes, may require additional delivery time.

The total time from placing an order to receiving it generally includes:

  • Up to one business day for processing and dispatch; and

  • Approximately 2–4 business days for courier delivery.

Possible Delivery Delays

Although most orders arrive within the estimated timeline, deliveries may occasionally be delayed because of:

  • Courier network disruptions;

  • Weather conditions;

  • Natural disasters;

  • Public holidays;

  • Government restrictions;

  • Strikes or transport disruptions;

  • High seasonal order volumes;

  • Incorrect or incomplete delivery information;

  • Customer unavailability;

  • Remote delivery locations; or

  • Events outside the reasonable control of PopBricks.

When we become aware of a meaningful courier delay, we will make reasonable efforts to communicate the update to the customer.

We will also coordinate with the courier partner where necessary, but we cannot directly control the courier’s delivery operations.

Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before you complete your order.

Shipping charges may vary depending on:

  • Delivery location;

  • Order value;

  • Product weight;

  • Shipping method;

  • Cash on Delivery availability; and

  • Promotional offers.

Any free-shipping offer will be subject to the conditions displayed on the Website at the time of purchase.

Order Tracking

Once your order has been dispatched, tracking details will be shared using the contact information provided during checkout.

Tracking information may take several hours to become active after dispatch.

Customers can use the tracking link or tracking number to view the latest delivery status directly through the courier partner.

If the tracking status has not changed for an unusual period, please contact our support team with your order number.

Correct Delivery Information

Customers are responsible for providing complete and accurate delivery details, including:

  • Recipient name;

  • Full delivery address;

  • Landmark, where required;

  • Correct postal code;

  • Active phone number; and

  • Any relevant delivery instructions.

PopBricks is not responsible for delivery delays, failed delivery or loss resulting from incorrect or incomplete information provided by the customer.

Please review your delivery details carefully before placing the order.

Address Changes

You may request an address change before the order has been dispatched.

Once the order has been dispatched, we may not be able to modify the delivery address.

Any address-change request is subject to confirmation by our team and the courier partner.

Contact us immediately if you notice an error in your delivery information.

Delivery Attempts

Courier partners may contact you before or during delivery.

Please ensure that:

  • Your registered phone number remains active;

  • Someone is available to receive the parcel; and

  • The courier has reasonable access to the delivery location.

If delivery is unsuccessful, the courier may make another attempt based on its internal policy.

Repeated unsuccessful delivery attempts may result in the order being returned to PopBricks.

Orders Returned to Origin

An order may be returned to us when:

  • The customer is unavailable during repeated delivery attempts;

  • The customer refuses the parcel;

  • The address is incorrect or incomplete;

  • The phone number is unreachable;

  • The delivery location cannot be accessed; or

  • The courier is unable to complete delivery.

If an order is returned for reasons attributable to the customer, additional shipping charges may apply for reshipping.

Original shipping charges and Cash on Delivery fees may not be refundable in such cases.

If the order is returned due to a courier or PopBricks error, we will take reasonable steps to resend the order or provide another appropriate resolution.

Cash on Delivery Orders

Cash on Delivery may be available for eligible products and serviceable postal codes.

We may contact customers to confirm Cash on Delivery orders before dispatch.

Customers should keep the exact or appropriate payment method ready at the time of delivery, depending on the options accepted by the courier partner.

Repeated refusal of confirmed Cash on Delivery orders may result in Cash on Delivery being disabled for future purchases.

Damaged Parcels

Please inspect the outer parcel before accepting delivery wherever possible.

If the parcel appears severely damaged, opened or tampered with:

  • Take clear photographs or a video of the parcel;

  • Inform the delivery representative where possible; and

  • Contact PopBricks promptly.

If you accept a damaged parcel, record an uninterrupted unboxing video before opening it. This may help us verify whether the product was damaged or incomplete during transit.

Minor damage to the outer shipping box does not automatically qualify for a replacement when the product inside is unaffected.

Product damage, missing pieces or incorrect-product claims are handled according to our Refund, Return and Replacement Policy.

Missing or Incomplete Deliveries

If the tracking status shows that an order has been delivered but you have not received it, please:

  • Check with family members, neighbours, building security or reception;

  • Confirm that the delivery address was correct; and

  • Contact us as soon as possible.

We will raise an investigation with the courier partner.

Courier investigations may require additional time, and we may request supporting information from the customer.

Lost or Undelivered Orders

An order may be treated as lost or undelivered when the courier partner confirms that:

  • The shipment has been lost in transit;

  • The shipment cannot be located;

  • The order was delivered to the wrong location and cannot be recovered; or

  • Delivery cannot be completed after a reasonable investigation.

In such cases, PopBricks may:

  • Reship the order;

  • Offer a suitable replacement; or

  • Issue a refund according to our Refund, Return and Replacement Policy.

A shipment will not be treated as lost solely because it is delayed while still moving through the courier network.

Split Shipments

In some cases, products from the same order may be shipped separately.

If your order is divided into multiple shipments, you may receive more than one tracking number and the parcels may arrive on different dates.

You will not be charged additional shipping fees solely because we choose to split the shipment.

Business Days

For the purpose of this policy, business days generally mean Monday to Saturday, excluding Sundays, national holidays and other applicable public holidays.

Courier operations and delivery schedules may differ depending on the delivery location.

Contact Us

For shipping, tracking or delivery-related assistance, contact:

PopBricks
3rd Floor, Plot No. 70,
Sector 28, Nerul,
Navi Mumbai – 400706
Maharashtra, India

Email: popbricksmail@gmail.com
Phone/WhatsApp: 8850265418
Website: https://popbricks.store

Please include your order number when contacting us so that we can assist you more efficiently.