Refund, Return and Replacement Policy

Last updated: 30 July 2026

At PopBricks, every kit contains many small pieces, and we understand how important each piece is to completing your build.

Please read this policy before placing your order.

No Change-of-Mind Returns

All PopBricks purchases are final once the order has been dispatched.

We do not accept returns, exchanges or refunds when:

• You change your mind after placing the order.
• You no longer want the product.
• You accidentally order the wrong character or variant.
• You do not like the product after receiving it.
• The product has been opened, partially built or used without any manufacturing defect.
• Minor colour differences appear because of screen or photography variations.

Please review the product details and your delivery information carefully before completing your purchase.

Missing Pieces

A PopBricks kit contains several small bricks. In the rare event that one or more pieces are missing, we will help you complete your build.

Eligible missing-piece claims will be resolved by sending the required replacement pieces at no additional cost.

You do not need to return the complete kit unless our support team specifically asks you to do so.

Missing-piece claims must be reported within 7 calendar days of delivery.

Damaged or Faulty Products

You may request a replacement when:

• One or more bricks arrive broken or unusable.
• The product has a manufacturing defect.
• You receive the wrong product.
• The product is materially damaged during delivery.
• Essential parts required to complete the build are missing.

Depending on the issue, we may:

• Send the missing or damaged pieces;
• Replace the affected component; or
• Replace the complete product.

A refund may be offered when an eligible defective product cannot reasonably be repaired or replaced.

How to Report a Problem

Contact us within 7 calendar days of receiving your order and provide:

• Your order number;
• The name and contact details used for the order;
• A clear description of the problem;
• Clear photographs or videos showing the issue; and
• The relevant instruction-page or piece number, wherever possible.

For a visibly damaged parcel or an incorrect product, please provide an uninterrupted unboxing video wherever reasonably possible. This helps us verify the condition in which the order was delivered.

Send your claim to:

Email: popbricksmail@gmail.com
WhatsApp: 8850265418

Incomplete claims may take longer to review.

Claim Review

Our team will review the information provided and may request additional photographs, videos or product details.

Please do not discard the product, packaging, instruction booklet or remaining pieces until your claim has been resolved.

Submitting a claim does not automatically guarantee a replacement or refund. Claims are approved after reasonable verification and in accordance with this policy and applicable law.

Non-Delivery of an Order

You will be eligible for a refund when:

• The courier confirms that the shipment has been lost;
• The order is incorrectly delivered and cannot be recovered; or
• The order remains undelivered after the courier investigation has been completed.

Once non-delivery is confirmed, the eligible order amount will be refunded to the original payment method.

An order will not be treated as lost or undelivered when delivery fails because:

• An incorrect or incomplete address was provided;
• The customer was unavailable after repeated delivery attempts;
• The customer refused to accept the order;
• The customer provided an incorrect phone number; or
• The courier could not access the delivery location.

In these situations, additional shipping charges may apply if the customer requests another delivery attempt.

Return of a Defective Product

In certain cases, we may ask you to return the defective or incorrect product before sending a replacement.

An approved return must:

• Include the product, pieces, instructions and accessories received;
• Be securely packed to prevent further damage; and
• Be handed over through the return method communicated by our team.

For an approved defect or incorrect-item claim, PopBricks will arrange or bear reasonable return-shipping costs.

Please do not send a product back without receiving return instructions from us. Unauthorised returns may not be accepted.

Cases Not Eligible for Replacement or Refund

Replacement or refund requests may be rejected when:

• The issue is reported after the claim period;
• Pieces were lost after opening or during assembly;
• The product was damaged through misuse, force or improper handling;
• The customer assembled the product incorrectly;
• The product has been modified, glued, painted or altered;
• The issue involves only minor damage to the outer shipping box while the product remains unaffected;
• The customer cannot provide sufficient information to verify the claim; or
• The product was purchased from an unauthorised third-party seller.

Products purchased during a sale remain eligible for support when they arrive defective, incorrect or incomplete.

Refund Processing

Once a refund is approved, it will normally be initiated within 7 business days.

The time required for the amount to appear in your account may depend on your bank, payment provider or original payment method.

Refunds for prepaid orders will be sent to the original payment method.

For Cash on Delivery orders, we may request valid bank account or UPI details to process the refund.

Shipping charges, Cash on Delivery fees or other service charges may be non-refundable unless the complete order was lost, incorrectly delivered or materially defective.

Order Cancellations

Cancellation requests may be considered only before an order has been packed or dispatched.

Once an order has been dispatched, it cannot be cancelled because of a change of mind.

Contact us immediately after placing the order if you need to request a cancellation. Cancellation is not guaranteed until confirmed by our team.

Contact Us

For questions about returns, replacements or refunds, contact:

PopBricks
3rd Floor, Plot No. 70,
Sector 28, Nerul,
Navi Mumbai – 400706

Email: popbricksmail@gmail.com
WhatsApp: 8850265418